We are here for you and your pets and if your little one is on medication that requires a repeat script refill we can help you make this process as easy as possible.
If you require a Script refill please ensure you place your order with our Customer Care Team at least 48hrs prior.
(It is always a great idea to reorder when you are running low)
Last minute prescription refills may not be available on our busier days.
Our Customer Care Team will be able to take your order, but it is the Veterinarian who is legally responsible for filling out the script.
All script requests are logged by our Customer Care Team over the phone or via email but it is one of our awesome Veterinarian Team members that will either fill the script for you or request a consult before more medications are made available for collection.
We are required by the Australian Veterinary Surgeons board to uphold the legal requirements set by them. Medications may require a return consult if there has been a 6 month gap between visits. At times a blood test may be required to ensure there is no ongoing organ function concerns as the result of long term medication use.
Thank you for your understanding.